FREQUENTLY ASKED QUESTIONS

Please allow up to 7 calendar days for standard production and fulfillment before shipment.

Some 1OF1 pieces are prepared in-house, while others require additional production or customization. Processing timelines may vary depending on the product and order volume.

Any product-specific processing timeframe will be provided on the product page when applicable.

Processing time does not include shipping transit time.

You will receive an order confirmation email after successfully completing checkout.

If you do not receive an email, please check your spam or promotions folder. You may also contact us for assistance.

Please email shop@1of1byjadarhone.com as soon as possible with your order number and the changes you would like to make.

Changes may be possible before production or fulfillment begins, but cannot be guaranteed once your order is being prepared or has shipped.

Cancellation requests should be submitted as soon as possible after purchase.

Orders that have already entered production, customization, or shipping may not be eligible for cancellation.

All cancellations and refunds are subject to our published store policies.

If an item becomes unavailable, we will contact you using the email address provided at checkout to discuss the available options.

1OF1 by Jada Rhone is an Atlanta, Georgia-based clothing brand.

We operate primarily online and offer shipping and eligible local fulfillment options.

Yes. We offer shipping to eligible addresses throughout the United States.

Available shipping options and rates are displayed at checkout.

Shipping costs depend on the shipping method and delivery address.

Available rates are displayed during checkout before you complete your purchase.

Please allow up to 7 calendar days for standard production and fulfillment before shipment, unless otherwise stated on the product page.

Shipping transit time is separate and depends on the carrier, shipping method, and destination.

Delivery delays may occur due to holidays, weather, or carrier-related issues.

Local pickup is available in Sandy Springs, Georgia, when offered at checkout.

Pickup orders are typically ready within 3 business days, depending on product availability and production requirements.

Customers will receive confirmation and pickup instructions when their order is ready.

Please do not arrive before receiving your pickup confirmation.

Local delivery may be available for eligible Atlanta-area addresses.

If your address qualifies, the option and any applicable charges will appear at checkout.

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow time for the carrier to update tracking activity.

If your order is taking longer than expected, please contact us at shop@1of1byjadarhone.com with your order number.

We will assist you in reviewing the available shipment information.

Please contact us immediately at shop@1of1byjadarhone.com.

We may be able to correct your shipping address before your order ships. However, changes cannot be guaranteed once an order has been dispatched.

Each 1OF1 product includes an individual size guide to help you select the best fit.

Because our pieces feature different silhouettes and fits, we recommend reviewing the measurements and product descriptions before placing your order.

Sizing varies depending on the product.

Some pieces are designed for a relaxed or oversized fit, while others have a more fitted, body-hugging silhouette.

Please refer to the individual product's size guide and fit description for the most accurate information.

Many 1OF1 pieces are designed to be worn by anyone, regardless of gender.

Certain items may feature more fitted or traditionally gender-specific cuts. Each product description provides additional information about the intended fit.

Our size guides are based on available manufacturer information and garment measurements.

Some measurements are taken directly from physical samples, while others may be estimated using standard size grading.

Minor measurement variations may occur.

For the best fit, we recommend comparing the measurements with a similar item you already own.

We make every effort to display our products and their colors accurately.

However, slight differences may occur due to lighting, photography, and individual screen settings.

Restocks are not guaranteed.

Some pieces may return, while others may only be available for a limited time.

We recommend subscribing to our email list and following us on social media for restock announcements and new releases.

Certain 1OF1 pieces may offer customization options, including selected varsity jacket designs and patch placements.

Available customization options, additional charges, and any applicable production requirements will be displayed on the individual product page.

Return eligibility, deadlines, and instructions are outlined in our published Returns & Exchanges Policy.

Please review this policy before placing your order.

Size exchanges are subject to our exchange policy, item eligibility, and available inventory.

Please email shop@1of1byjadarhone.com with your order number and requested size.

Customized and made-to-order items may have different return conditions.

Please review the product details and our published Returns & Exchanges Policy before purchasing.

Please contact shop@1of1byjadarhone.com promptly.

Include your name, order number, description of the issue, and clear photographs.

We will review the information and assist with an appropriate resolution in accordance with our policies and applicable consumer protections.

Approved refunds are issued to the original payment method.

The time required for the funds to appear depends on the payment provider and your financial institution.

Refer to our published Refund Policy for any applicable processing details.

Available payment methods are displayed securely at Shopify checkout.

Yes! We occasionally offer special promotions, limited-time discounts, and exclusive offers.

Promotions are announced on our website, social media pages, and through our email list.

Discount combinations depend on the eligibility rules for each promotion.

If an offer cannot be combined with another discount, the relevant restrictions will apply during checkout.

Eligible Fall/Winter 2026 products may qualify for a limited-time launch discount when the promotion is active.

The promotional code, eligibility requirements, and expiration time will be displayed in the website announcement bar.

For questions about orders, products, sizing, shipping, or general assistance:

Email: shop@1of1byjadarhone.com
Phone: (229) 216-5665
Location: Atlanta, Georgia
Website: www.1of1byjadarhone.com

Please include your order number when contacting us about an existing purchase.

1OF1 operates as an online clothing brand based in Atlanta, Georgia.

Local pickup is available in Sandy Springs when offered at checkout.

Pickup details are provided once an eligible order is confirmed and ready.

Subscribe to the 1OF1 email list or follow us on social media for announcements about new collections, restocks, promotions, and brand updates.